1. Introduction
At Lickicious, a brand operated by Nuvexo Wellness Private Limited ("Lickicious", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, process, and protect your information when you:
- Visit www.lickicious.com
- Purchase our products
- Create an account
- Subscribe to our products
- Participate in loyalty programs
- Use referral codes
- Contact customer support
- Interact with our services
By using our website or purchasing our products, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect different types of information depending on how you interact with us.
2.1 Personal Information
We may collect:
- Full name
- Email address
- Mobile number
- Billing address
- Shipping address
- City, state, and postal code
- Account details
- Order history
- Subscription details
- Communication preferences
2.2 Payment Information
Payments are processed through secure third-party payment providers.
We do not store sensitive payment details such as:
- Credit card numbers
- Debit card numbers
- CVV information
- Banking passwords
Payment information is handled according to the security practices of authorized payment providers.
2.3 Device and Website Usage Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages viewed
- Time spent on pages
- Website interaction data
- Cookies and similar technologies
This information helps us improve website performance and customer experience.
2.4 Pet Information
To provide better recommendations and understand customer needs, we may collect information voluntarily provided by customers, including:
- Pet type
- Dog/cat details
- Breed
- Age
- Weight
- Dietary preferences
- Product preferences
Providing pet information is optional.
3. How We Use Your Information
We use your information for the following purposes:
3.1 Order Processing
To:
- Process payments
- Confirm orders
- Deliver products
- Provide shipping updates
- Handle customer requests
- Process refunds or replacements
3.2 Improve Customer Experience
To:
- Personalize recommendations
- Improve website functionality
- Understand customer preferences
- Improve products and services
- Conduct internal analysis
3.3 Marketing Communication
With your consent, we may send:
- Promotional emails
- Product updates
- Offers
- Loyalty program updates
- Referral program information
- SMS notifications
- WhatsApp communication
- We do not intentionally send spam communications.
You may unsubscribe from promotional communications at any time.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies.
Cookies help us:
- Remember customer preferences
- Maintain website functionality
- Analyze website usage
- Improve customer experience
Provide relevant communications
You may disable cookies through your browser settings. However, some website features may not function properly.
5. Loyalty Program and Referral Program
If you participate in Lickicious programs such as:
- Loyalty rewards
- Referral rewards
- Coupon programs
we may collect information required to operate these programs, including:
- Account information
- Purchase history
- Reward points
- Referral activity
- Coupon usage
We reserve the right to modify, suspend, or cancel rewards in cases of misuse or fraudulent activity.
6. Subscription Services
If you subscribe to Lickicious products, we may use your information to:
- Manage subscriptions
- Process recurring orders
- Send renewal notifications
- Provide subscription support
- Update subscription preferences
Subscription payments are processed through authorized payment providers.
7. How We Share Your Information
We do not sell, rent, or trade your personal information.
We may share information only when required for business operations.
7.1 Service Providers
We may share information with service partners including:
- Payment processors
- Shipping partners
- Logistics providers
- Website hosting providers
- Marketing platforms
- Customer support providers
These parties may only use information required to provide services.
7.2 Shipping Partners
To deliver your orders, we may share:
- Name
- Address
- Phone number
- Order details
with logistics partners.
7.3 Legal Requirements
We may disclose information where required to:
- Follow applicable laws
- Respond to legal requests
- Prevent fraud
- Protect our rights
- Protect customer safety
8. Marketplace Purchases
Lickicious products may also be available through:
- Amazon
- Flipkart
- Supertails
- Zepto
Information collected through these platforms is also subject to the privacy policies of those respective platforms.
9. Data Security
We take reasonable security measures to protect your personal information from:
- Unauthorized access
- Misuse
- Loss
- Alteration
- Disclosure
However, no online transmission or storage method can be guaranteed to be completely secure.
10. Data Retention
We retain personal information only as long as necessary for:
- Providing services
- Maintaining business records
- Legal compliance
- Resolving disputes
- Preventing fraud
When information is no longer required, it may be securely deleted or anonymized.
11. Your Rights
Depending on applicable laws, you may request:
- Access to your personal information
- Correction of inaccurate information
- Withdrawal of consent
- Removal of marketing preferences
- Deletion of information where applicable
To make a privacy request, contact us using the details below.
12. Children's Privacy
Our services are intended for customers who can legally enter into contracts under applicable law.
We do not knowingly collect personal information from children without appropriate consent.
13. Third-Party Links
Our website may contain links to third-party websites.
Lickicious is not responsible for the privacy practices or security policies of external websites.
Customers should review third-party privacy policies before sharing information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time due to:
- Business changes
- Legal requirements
- Technology improvements
Updated policies will be posted on our website with a revised date.
15. Contact Us
For any privacy-related questions or requests:
Lickicious
A Brand of Nuvexo Wellness Private Limited
Registered Office:
5th Floor, 503 B, B Block, Gold Plaza,
Nipania, Indore, Madhya Pradesh, India
Email: info@nuvexo.co.in
Phone: +91 7021320530