1. Introduction
At Lickicious, we process orders quickly to ensure that your pet receives fresh and high-quality nutrition products.
This Cancellation Policy explains the rules regarding cancellation of orders placed through:
- www.lickicious.com
- Lickicious subscription services
- Authorized sales channels
By placing an order, you agree to the terms mentioned in this policy.
2. Customer Order Cancellation Policy
Orders Cannot Be Cancelled Once Placed
Due to the nature of pet food and nutrition products, all orders placed on the Lickicious website are processed immediately after successful payment confirmation.
Therefore:
Customers cannot cancel an order once it has been placed.
This includes:
- Cancellation before dispatch
- Cancellation after dispatch
- Change of mind
- Accidental order placement
- Wrong product selection
- Wrong quantity selection
- Duplicate orders
- Delay concerns
- Change in delivery address after order confirmation
Customers are requested to carefully review all order details before completing payment.
3. Why We Do Not Accept Cancellations
Lickicious products are consumable pet nutrition products.
Once an order is confirmed:
- Inventory is allocated
- Processing begins
- Packaging may start
- Shipping arrangements are initiated
Due to food safety and quality control requirements, we are unable to accept cancellations after order placement.
4. Subscription Cancellation Policy
Lickicious may offer subscription and auto-renewal plans for selected products.
Customers may manage future subscription renewals according to their subscription settings.
However:
- Subscription orders already generated cannot be cancelled.
- Payments already processed cannot be reversed.
- Cancellation of a subscription applies only to future renewal cycles.
Customers should update subscription preferences before the next scheduled billing date.
5. Address Modification
Customers are responsible for entering correct:
- Name
- Phone number
- Shipping address
- Postal code
at checkout.
After an order has been placed, changes to delivery details cannot be guaranteed.
If you notice an incorrect address, contact us immediately. We will try to assist wherever possible, but changes are subject to order processing status.
6. Orders Cancelled by Lickicious
While customer cancellations are not accepted, Lickicious reserves the right to cancel an order in exceptional circumstances, including:
- Product unavailability
- Technical errors
- Incorrect pricing displayed
- Payment failure
- Suspected fraud
- Unauthorized transactions
- Violation of terms and conditions
- Shipping restrictions
- Legal requirements
If Lickicious cancels a paid order, the customer will receive an applicable refund through the original payment method.
7. Marketplace Orders
Lickicious products may also be sold through:
- Amazon
- Flipkart
- Supertails
- Zepto
Orders placed through these platforms are subject to the cancellation policies of the respective marketplace.
Customers must contact the marketplace directly for cancellation requests related to marketplace purchases.
8. Promotional Orders
Orders placed using:
- Referral codes
- Coupon codes
- Loyalty rewards
- Promotional offers
are also covered under this Cancellation Policy.
Use of discounts or promotional benefits does not create additional cancellation rights.
9. Refusal of Delivery
If a customer refuses delivery or does not accept a shipment:
- The order will not be considered cancelled.
- Refund eligibility will be determined according to the Refund Replacement Policy.
- Additional shipping or handling costs may apply.
10. Fraud Prevention
Lickicious reserves the right to restrict or cancel orders where we identify:
- Fraudulent activity
- Payment misuse
- Abuse of promotions
- Suspicious purchasing patterns
- Unauthorized resale activity
11. Policy Updates
Lickicious reserves the right to update this Cancellation Policy at any time.
Changes will be published on:
www.lickicious.com
The updated policy will apply to future orders.
12. Contact Us
For any privacy-related questions or requests:
Lickicious
A Brand of Nuvexo Wellness Private Limited
Registered Office:
5th Floor, 503 B, B Block, Gold Plaza,
Nipania, Indore, Madhya Pradesh, India
Email: info@nuvexo.co.in
Phone: +91 7021320530